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Privacy Policy

Tankardstown Tourism Ltd take your privacy seriously. Please read the following to learn more about how we collect, store, use and disclose information about you when you interact or use our website or any related events, trade shows, sales or marketing, and/or if you use any of our products or services in any manner.

Who are we?

Tankardstown Tourism Ltd – is an Irish company providing services. Tankardstown Tourism Ltd resources are 100% physically located within the EU.

Information on how to contact Tankardstown Tourism Ltd: Telephone: 041 982 4261 or info@tankardstown.ie

What does this Privacy Statement cover?

This Privacy Statement covers our treatment of information that we gather when you are accessing or using our Website or Services or when you contact us in any manner. We gather various types of information, including information that identifies you as an individual (“Personal Information”) from our users, as explained in more detail below.

What information does Tankardstown Tourism Ltd collect?

We retain two types of information:

“Personal Data” - this is data that identifies you or can be used to identify or contact you and may include your name, address, email address, user IP addresses in circumstances where they have not been deleted, clipped or anonymised, telephone number, birth date and billing and credit card information. Such information is only collected from you if you voluntarily submit it to us.
“Non-Personal Data” - like most websites, we gather statistical and other analytical information collected on an aggregate basis of all visitors to our website. This Non-Personal Data comprises information that cannot be used to identify or contact you, such as demographic information regarding, for example, user IP addresses where they have been clipped or anonymised, browser types and other anonymous statistical data involving the use of our website.
Information you provide to us:

When you use our Website: We may collect any Personal Information that you choose to send to us or provide to us, for example, in our online contact forms. If you contact us through the Website, we will keep a record of our correspondence.

When you use our Services: We receive and store information you provide directly to us. For example, when setting up a new service, we collect Personal Information, such as name and e-mail address, in order to initiate the service. The types of information we may collect directly from our customers include: names, email addresses, postal addresses, phone numbers, transactional information (including services purchased/bookings made), as well as any other contact or other information they choose to provide to us or upload to our systems, or our support portal, in connection with the Services.

Information we automatically collect:

When you use our Website: When you visit our Website, we collect certain information related to your device, such as your device’s IP address, referring website, what pages your device visited, and the time that your device visited our Website.

When you use the Services: Tankardstown Tourism Ltd do not access any customer system, data, content or personal information in relation to our hosted services unless such access has been clearly authorised by the customer in order to provide support and maintenance services. Audit trail reports will give you full visibility and record of any such access.

Contact details recorded when using our services

We will store contact details provided by you, such as name, email address and phone number of the main points of contact who have registered for the purchase of any service and accepted our Terms and Conditions. We also store contact details for your appointed billing contact who will be sent system generated communications from our third party invoicing and payment partner, where required be contacted by a member of the Tankardstown Tourism Ltd team.

We keep contact information that is sent to us via our support portal for the purpose of providing support and maintenance operations.

How do we use the information?

Website: We will use the information we collect via our Website:

To administer our Website, our events, and for internal operations, including troubleshooting, data analysis, testing, statistical and survey purposes;
To improve our Website to ensure that content is presented in the most effective manner for you and for your computer;
To analyse customers’ use of the Website for trend monitoring, marketing, and advertising purposes;
For purposes made clear to you at the time you submit your information – for example, to fulfil your request for a brochure, or to provide you with information you have requested about our Services; and
As part of our efforts to keep our Website safe and secure.
Services: We may use the information we collect from our customers in connection with the Services we provide for a range of reasons, including:

To set up a user account;
To provide, operate and maintain the Services;
To process and complete transactions, and send related information, including transaction confirmations and invoices;
To manage our customers’ use of the Services, respond to enquiries and comments and provide customer service and support;
To send customers technical alerts, updates, security notifications, and administrative communications;
To investigate and prevent fraudulent activities, unauthorised access to the Services, and any illegal activities.
We may also use the information you send to us via our Website and/or Services, to communicate with you via email regarding products, services, offers, promotions, and events we think may be of interest to you in relation to products and services you have purchased from us.

How do we share and disclose information to third parties?

We do not rent or sell your Personal Information to anyone. We may share and disclose information (including Personal Information) about our customers in the following limited circumstances:

Vendors, consultants and other service providers: We may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. These companies include our payment processing providers, website analytics companies, CRM service providers, and email service provider’s.

If Tankardstown Tourism Ltd has received your personal information and subsequently transfers that information to a third-party agent or service provider for processing, Tankardstown Tourism Ltd shall remain responsible for ensuring that such third-party agent or service provider processes your Personal Information to the standard required by the current data protection legislation applicable in Ireland.

We reserve the right to access, read, preserve, and disclose any information as necessary to comply with a legitimate law or court order.

Is my personal information secure?

Tankardstown Tourism Ltd maintain current Epos regulations. We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, unauthorised access, disclosure, alteration and destruction. Unfortunately, no company or service can guarantee complete security. Unauthorised entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.

Cookies and other tracking technologies

Our Websites use cookies and other similar tracking technologies to uniquely identify your browser and to gather information about how you interact with our Websites and Services. We use this information for the following purposes:

Assisting you in navigation;
Assisting in registration, and your ability to provide feedback;
Analysing your use of our products, services, or applications; and
Assisting with our promotional and marketing efforts.
Please consult our Cookie Policy for more information about the type of cookies and tracking technologies that we use on this Website and why, and how to accept or reject them. We also utilise Google Analytics, a web analysis service provided by Google, to better understand your use of our Websites and Services. Google Analytics collects information such as how often users visit the Websites, what pages they visit, and what other sites they used prior to visiting. Google uses the data collected to track and examine the use of the Websites, to prepare reports on its activities, and share them with other Google services. Google may use the data collected on the Websites to contextualise and personalise the ads of its own advertising network. Google’s ability to use and share information collected by Google Analytics about your visits to the Websites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. Google offers an opt-out mechanism for the web, available here.

What choices do I have?

You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features.

Cookies

You can accept or reject cookies by adjusting your web browser controls. Please consult our Cookie Policy for more information about our use of cookies and how to accept and reject them.

Marketing Communications

To receive our marketing communications, you will need to opt-in via the contact forms on our website and give your explicit consent. We may however send you marketing communications regarding a product or service you have previously signed up to. You can opt-out of receiving promotional or marketing communications from us at any time, by using the unsubscribe link in the email communications we send.

If you have any account for our Services, we will still send you non-promotional communications, like service related emails.

How can I update and access my information (Exercise my Data Subject Rights)?

If you would like to access, review, update, rectify, and delete any Personal Information we hold about you, or exercise any other data subject tight available to you under EU General Data Protection Regulation (GDPR), please email us or write to us, details below.

Tankardstown Tourism Ltd, Tankardstown, Rathkenny, Slane, Co. Meath

Please note that we may still use any aggregated and anonymised Personal Information that does not identify any individual, and may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Linked Websites

For your convenience, hyperlinks may be posted on our Websites that link to other websites (the “Linked Sites”). We are not responsible for, and this Privacy Statement does not apply to, the privacy practices of any Linked Sites or of any companies that we do not own or control. Linked Sites may collect information in addition to that which we collect on the Websites. We do not endorse any of these Linked Sites, the services or products described or offered on such Linked Sites, or any of the content contained on the Linked Sites. We encourage you to seek out and read the privacy statements and policies of each Linked Site that you visit to understand how the information that is collected about you is used and protected.

Terms of use

This web site is owned and operated by Tankardstown House and is made available to you on the following terms and conditions. By using the site and the services available on it you are deemed to accept these terms and conditions and any additional terms and conditions which expressly apply to services and information provided by third parties.

Data Protection

The information and services available on the site are provided for the sole purpose of the individual. You may not use, print and download information from this site for commercial purpose. You may not otherwise copy, display, transmit or distribute any material from the site. All copyright, database rights and other intellectual property rights in the site and the material available on the site belong to Tankardstown Tourism Ltd or its third party suppliers. Use of the site does not give you any proprietary rights in such materials.

We accept no responsibility or liability for the content of third party suppliers, and we expect users to carry out such verification procedures as are customary and prudent in the circumstances.

Services and information provided on the site by us and our third party suppliers are intended to assist the user. Neither we nor our third party suppliers can guarantee their suitability or prospects of success in any particular case. You should obtain independent verification before relying on information provided on the site in circumstances which may result in loss or damage.

Service availability

We try to ensure continuous availability of the site and all the services available on it but accept no responsibility for the consequences of interruptions or delays, however caused. We may, additionally, alter the design and specification of the site at any time.

Limitation of liability

Our liability, and the liability of our third party suppliers, for any loss or damage suffered by you as the result of your use of this site is limited to your actual direct damages and, except in the case of fraud, excludes any loss of future earnings, profit or prospects or any consequential or speculative loss. As required by law, this exclusion does not extend to death or personal injury caused by our negligence.
Cookie Policy
Cancellation Policy

If you wish to cancel your reservation, you must do so up to 3 days prior to arrival, cancellations within the 3 days prior will result in a charge of the first night stay.. Please save the cancellation confirmation number you receive.
Health & Safety Info
Your Safety is our Priority.

We are delighted to be re-opening our doors on Wednesday 15th July. Our Covid-19 response plan has been put in place to ensure the safety and well-being of our guests and staff on our re-opening. The following are some of the processes we have in place to ensure we continue to do our utmost to battle the spread of Covid-19, whilst also ensuring that we in no way compromise our standard of service.

Arrival at Tankardstown House
- Access to the property will be in line with Government advised physical distancing. Check-in procedured will be minimised for your safety and convenience.
- We have increased our cleaning schedules and have heightened our disinfection practices in all areas with special attention to high touch points in line with recommendations from Government and NPHET (National Public Health Emergency Team). We consider our high touch points as our door handles, light switches, Telephones, TV remotes, to name just a few.
- Room keys are regularly disinfected between handling.
- Hand sanitising stations have been set up at all access areas.
- Guests will receive paperless receipts to reduce touch points.
Staff at Tankardstown House
- Staff have undergone and completed Covid-19 safety training
- In addition to hand washing, staff will use hand sensitisation gels regularly.
Accommodation at Tankardstown House
- All linens and towels are laundered to the highest standard in accordance to HSE guidelines.
- All areas of our accommodation are deep cleaned and sanitised by our trained accommodation staff.
- All rooms will be rested between occupancy.
Dining at Tankardstown House and Brabazon Restaurant
- Brabazon Restaurant will implement all the above-mentioned procedures, including increased deep cleaning schedules, hand sanitisation stations and staff training.
- Brabazon Restaurant dining area will be rearranged to adhere to social distancing measures at a reduced capacity.
- Each table setting, including chairs, will be sanitised after each use.
- Guests will be provided with ‘one-use’ recyclable menus.
- Outdoor dining is also available, on Brabazon’s sheltered and heated terrace.
- Other dining options at Tankardstown House include:
  - In Room Dining - Dinner will be freshly prepared at Brabazon Restaurant and contactlessly delivered to your door.
  - Picnic Baskets – Set off to enjoy the freedom and solitude of Tankardstown’s expansive estate of rolling parkland, woodland, and walled gardens with a homemade picnic basket, freshly prepared in-house.
If you have any further queries on this matter, please don’t hesitate to get in touch with us directly. We thank you for your understanding and compliance during this time.

Anon,
5.0

15.04.2018

Total Rating
Efficiency and helpfulness of reception team
Standards of housekeeping and maintenance
Service and quality in bar and restaurant
Comfort of accommodation
Overall service and staff friendliness

Comments:

An absolutely wonderful place to eat fine food, enjoy some drinks, and relax in luxury. We couldn’t suggest anything to improve. Thank you.

31.01.2018

29.03.2017

We had a wonderful stay and will no doubt be back again! The only negative comment we have is regarding an unpleasant smell in the bathroom especially noticeable when the bath was running. The food in the restaurant was exceptionally good with lots of new ingredients and combinations to try, excellent presentations and explained very well by the team serving us our food.

17.12.2016

An oasis of calm relaxation Elegant surroundings beautiful even in mid winter

01.05.2016

We really enjoyed our stay and are looking forward to our daughter's wedding reception in Tankardstown on August 12th.

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Reviews

Anon, 5.0

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